The mandatory service interval for the guarantee is once a year. For those who bought a Pinion-bike before 2015 applies: The first recorded service must be done during year 2016. The professional service and annual oil-change according to the Pinion instructions will be signed and stamped by the dealer on the guarantee card. Cyclists who choose to service their bikes themselves must at least provide proof of annual oil change by presenting the receipt for the oil change kit.
The annual check at trained Pinion dealers maintains the quality and ensures perfect performance of the entire system. Original spare parts, accessories and Pinion transmission oil are available from over 500 Pinion dealers throughout Germany.
A Guarantee card comes with your new Pinion Gearbox next to the owner manual. If you already own a Pinion bike, you will get the guarantee card, when you visit your dealer for the next service check up. Just fill out the card with the gearbox serial number and date of purchase.
In case of guarantee issues, your local dealer will handle it for you. Please provide your receipt for the Pinion-Bike and the filled out guarantee card. If you bought your bike directly from a bicycle manufacture, please contact the manufacture itself.
Further Information about the Pinion 5-Year Guarantee you can find here: Guarantee conditions.