In the event of a warranty claim or a problem with your gearbox, please proceed step by step:
1. Fault analysis
First, check to ensure the fault is indeed at the gearbox. In most cases, unusual noises do not come directly from the Pinion gearbox. Our “Troubleshooting” guide will help you to find the source of the problem. Still not sure? Contact your local Pinion dealer!
1. Contact your dealer
If you suspect a fault in the gearbox, please contact your dealer. If you have purchased your bike directly from the manufacturer (direct sales), please contact the bicycle manufacturer. They will inspect your gearbox and send it to Pinion for service if necessary.
3. Send in your gearbox
If the dealer determines that your gearbox needs to be sent in, please remember to bring a copy of the purchase receipt, the completed Pinion warranty card, and proof of the annual gearbox service. If you performed oil changes yourself, please enclose the proof of purchase of the original Pinion oil change kit.
Warranty cards are enclosed with the manual. If you do not have a warranty card, you can obtain one from your dealer. Here, the serial number, purchase date, and service intervals of the gearbox are documented.