E-Drive
Pinion E-Drive System
The revolutionary
Motor.Gearbox.Unit
Gearboxes
Pinion Gearboxes
Shifting redefined
Experience
Experience Pinion
Rediscover cycling
Service
Pinion Service
Topics around
Service & Assembly

PINION SERVICE

Pinion Pinion products are characterised by their high quality and long durability. It is our claim to be a reliable partner for our customers even many years after purchase and to offer optimal customer service.

SUPPORT FOR
PINION MGU E-BIKES

Support and service are provided exclusively by your FIT dealer. If you have any questions about the FIT E-Bike Control app, please click the help button in the app.

Find a FIT dealer

SUPPORT FOR
PINION GEARBOXES

Do you have questions about the classic gearbox line of the P- and C-Line or Pinion Smart.Shift? Then contact our technical support team here.

Contact support

Register as
a FIT dealer

As a FIT dealer, you benefit from numerous services and products. Regardless of this, you only need one maintenance tool for all your pedelecs.

Register as a FIT dealer

PINION SERVICE
AT THE DEALER

All service issues, consultations and test rides for Pinion gearboxes are handled by your local Pinion dealer.

Find a Pinion dealer

Gearbox Registration

FOR GEARBOXES OF THE
P-LINE & C-LINE

“P-line gearboxes receive a total of 5 years of warranty coverage when registered online. Pinion C-line gearboxes receive a total of 3 years of warranty coverage when registered online within 12 months of the initial purchase date.

For legal reasons, we no longer sell separate warranty extensions.
> More information

Gearbox Registration

Other Advantages

Theft monitoring

If your Pinion bike is stolen, please inform us. The police can identify your bike via the serial number of the gearbox.

Service reminder

You will receive an E-mail reminder once a year when the next oil change is due at your dealer.

Optimal customer service

Quick and easy gearbox identification means we guarantee fast and uncomplicated processing in the event of service.

In the event of a guarantee claim, your Pinion dealer will take care of the guarantee process. All you need is the completed guarantee card and proof of purchase of the Pinion equipped bike. If you purchased your bike directly from the manufacturer, the manufacturer is responsible for handling the guarantee process. Detailed information about the Pinion guarantee can be found in our guarantee conditions.

For legal reasons, we no longer offer a separate warranty extension to 5 years
> Warranty extension after 12/21/22

> Submit a guarantee claim
> Procedure in the event of service
> Guarantee conditions
> Find a dealer

Service Videos

Here you will find videos about the service of Pinion products. We show step by step every action for all service topics.

Show videos

FAQ

Frequently asked questions about products, technology & service. We provide the answers to your questions.

To the FAQs

SERVICE FOR MANUFACTURERS

Pinion works exclusively with bicycle manufacturers who produce in series. We offer our OEM partners intensive personal advice with on-site service. Producers can already rely on Pinion’s know-how when designing new models. Pinion offers support with regard to frame construction, sample and frame design, as well as detailed guidelines for gearbox assembly.
B2B Portal
OEM-Support

Dealers

Arrange a test-ride at
a Pinion retailer near you!

Find your dealer

Bike Brands

Over 100 international bicycle manufacturers offer bikes with Pinion gearbox technology.

Show brands

Service FOR RETAILERS

For all questions concerning service, adjustment, assembly and maintenance of Pinion gearboxes, please get in touch with your contact person via the dealer portal. Here you can download important documents such as operating instructions, service videos and forms. In addition, Pinion offers informative dealer trainings and effective sales support for your success.
B2B Portal
Technical SUPPORT

Stay in touch with us

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Unique

5-year warranty

DIRECT

Pinion Service

Acclaimed

Pinion Bikes

Frequenty

Asked Questions