PINION CRASH REPLACEMENT

We believe in the quality of our drive technology and trust our many years of experience in transmission development. If the bicycle is subjected to exceptionally high forces, such as an accident or a serious fall, this can cause irreparable damage to the gearbox. These are not covered by the guarantee. Continue riding with a defective gearbox is not allowed under any circumstances and can cause serious injuries.

WHAT IS CRASH REPLACEMENT

With our Crash Replacement we offer a service where your Pinion gearbox can be repaired or even replaced at discounted price. The Crash Replacement program is only effective if the gearbox shows safety relevant damages, which were not caused intentionally. Optical defects are excluded from the service.

FOR WHOM IS CRASH REPLACEMENT

Crash replacement is basically possible for all owners with valid proof of purchase. In addition to the return of the defective gearbox, a detailed description of the cause of the accident and a damage report are prerequisites for the claim.

WHAT TO DO FOR CRASH REPLACEMENT

Please contact our Technical Suport for your request. We will help you as soon as possible after checking or inspecting the gearbox.